Do You Need Your Calls Answering ?

 

 

Let Keyline Call Centres Answer Your Calls 24/7

 

 

 

Keyline Call Answering Packages

INBOUND MONTHLY
Telephone Answering	£24.50 plus 85p per message
Virtual office & PA	£50.00 plus 85p per message
Mailing Address	£15.00
INBOUND MONTHLY ALL INCLUSIVE PACKAGESES
Package 1	£50.00 includes 30 messages
Package 2	£70.00 includes 60 messages
Package 3	£95.00 includes 95 messages
Virtual Office & PA 1	£75.00 includes 40 messages
Virtual Office & PA 2	£110.00 includes 90 messages
OUTBOUND
For quotes on our telemarketing services please e-mail your requirement to: info@keylinecom.com
MESSAGE FORWARDING
E-mail	FREE
Landline	£0.10 per call
Mobile	£0.30 per call
SMS	£0.10 per msg
Dedicated Agent/s	POA
Security Deposit	£170.00 (Refundable)

 

 

Inbound Service Charges:

At Keyline you are certain to get a great deal more for your money and our price guarantee ensures that If you find a cheaper quote from a good established competitor then we promise to beat that. 

Prices for telemarketing and Non-geographical numbers are available on request and are based on size of the project and volume of calls. Please call or e-mail us to discuss your requirement. 

If your required service is not listed above or your project is of larger size then please contact us on 0800 077 6311

or e-mail sales@keylinecom.com and we would be delighted to discuss your requirement. 
 

 

How does The Service Work? 
Keyline works as a virtual office or as an extension to your existing business. We provide a vital platform for businesses to grow quickly with freedom & flexibility to adapt to the changing business circumstances. Keyline can handle your business calls on permanent basis or on demand during busy periods or out of office hours. Call can be diverted to your PA through placing your phone or switchboard on divert or Keyline can issue you with any UK area code number of your choice. 
 

What information do I need to register? 
To subscribe to our service we require 2 forms of ID, Your personal and business contact details, a brief outline of your business, how you would like your PA to answer your calls, how you would like the messages passed on i.e. phone, SMS, email etc, chose a price package, send the initial payment. 

 

How long does it take to set up?
Once we have received the necessary information to register and your initial payment we can set up your account within 2 hours and your service will be ready to commence. 

 

Does Keyline Provide a tailor made service?
Yes, Keyline works with you to meet your requirement. Please call Keyline 

Tel : 0844 522 0844 or e-mail us to discuss your particular requirement and we would be delighted to help and adapt the service to your requirement. 

 

How do I divert my landline to your office? 
Most phone systems allow you to divert your phone to any standard UK number by simply typing a code by using your phone's keypad. You'll need to contact your telecom provider directly to register for a divert service and they will advise you how to set it up. 

 

An example of the BT call diversion facility is: 

 

Divert all calls - key * 21 * [key in your Keyline PA number] # . diverts all calls to your Keyline PA.

Divert when unanswered - key * 61 * [Key in your Keyline PA number] * # . diverts all calls to your Keyline PA.

Divert when engaged - key * 67 * [Key in your Keyline PA number] # . diverts all calls to your Keyline PA.

Divert when unanswered and engaged - key * 66 * [Key in your Keyline PA number] # . diverts all calls to your Keyline PA.

To test your diversions - key * # [key in your number] #

To switch off divert - key # [key in your number] # 

If you are not sure how to set up a divert or need further help please call Keyline

Tel : 0844 077 6311 or e-mail sales@keylinecom.com

 

 

Do you charge for unsolicited & nuisance calls? 
No, Keyline does not charge for unsolicited sales or nuisance calls. We only charge you for genuine calls that relate to your business. 

 

Can I change my service package? 
Yes, if at any time you feel you business circumstances have changed for whatever reason you my upgrade or downgrade your service package. 

 

Does the same PA answer my calls all the time? 
Calls may be answered by any one of our fully trained PAs. PAs that are not trained or allocated to your campaign will not be answering your calls. 
 

Can you send my messages to more than one contact? 
Yes, Keyline can send messages to more than one contact. Just let us know their details and we will keep them informed. 

How am I billed? 
You are invoiced on the 1st of every month and payment is through standing order. 

What are your opening hours?
We are open 7 Days a week. Monday - Friday 8am - 7pm. Saturday & Sunday 10am - 5pm.

If you are looking for coverage outside these hours please call us to discuss your requirement. 

How do I cancel my service? 
You can cancel your service at any time by giving just one month written notice unless agreed otherwise. 

 

If your question is not listed above or if you have anything else to else to discuss then please call us on freephone 0800 077 6311 or e-mail sales@keylinecom.com