Keyline have developed a web powered Virtual Call Centre, which allows any company to manage and route calls to operators working on site or remotely. The system requires nothing more than a phone line for each operator and web access for the call centre manager.

The range of features built into the service include:

* Unlimited Operators                               * Unlimited voicemail boxes

* Configurable hold music                        * Fully configurable IVR

* Time based call routing                         * Icstis –compliant call limiting

* Configurable menu options                    * Third party integration extension

Keyline’s Key technologies enhance this with:

 

* Tariff for global operator locations           * Real-time call statistics

* Web based voice prompt recording         * Real-time call logging and billing

* Large library of standard prompts            * Dedicated non-geographical number

* Credit card processing                              * Remote administration

 

Call Control Product Range

 

Keyline's range of Call Control products are listed below. These products offer various ways of making sure your voice phone calls reach you, someone else or are answered by voicemail in whatever way you require.

 

Key Message

 

This Voicemail product can be built and adapted to suit your needs.

The basic Message Voicemail package can be used with options to record different types of messages and add other flexible services from the Call Control range.

Receives, records and stores your messages

Flexible package so you can start with a basic service and add levels as you need them

Option to have a professional recording for your voice message, Record your own message and have access to change it on a regular basis

Collect your messages when and where it suits you - over the phone, using a different phone or even via E-mail

PLUS: Unique web access facility
Access to the web means you can view the number of voicemail messages you have received, then select the option to hear those messages as a wav file, through your computer....no need for even a phone line!

Key Locator

Always be available!

This call diversion product can be built and adapted to suit your needs. The basic Key Locator package can be used with options to record different types of greeting messages and add other flexible services from the Call Control range. There is no charge for diverting calls to UK landlines - you only pay for calls to mobiles and other numbers - including International Numbers when used.

Attempts to connect your inbound calls to any one of up to four different numbers If there is no answer it receives, records and stores your messages.

Full International Call Tariff available.

Flexible package so you can start with a basic service and add levels as you need them.

Option to have a professional recording for your voice message.

Record your own message and have access to change it on a regular basis.

Collect your messages when and where it suits you - over the phone, using a different phone or even via the Internet.

PLUS: Unique web access facility
Access to the web means you can view the details of the calls you have received, then select the option to hear any messages played back to you through your computer - no need for even a phone line!

Key Finder

Allows communication to find you wherever you are!

The Finder service allows you to direct incoming calls to a specific destination at specific times of the day.

The basic Finder package can be used alone or added to other flexible services from the Call Control range.

Allows customers to ‘find you’ without them knowing where you are.

Gives customers an immediate response to their call - no call diverting and no hold music.

You control your schedule - providing time slots and call destinations to suit you.

Call log ensures you can track your calls and record if and when calls are lost.

Finder provides the perfect solution for the small business, the entrepreneur or the travelling sales person... all those people who need to be contactable wherever they are.